A couple of months ago I was out shooting with a friend and my shotgun malfunctioned. A malfunction is not unheard of, or even that big of a deal, if you generally take good care of your firearms and you stick with brands and models that are built well enough. This malfunction almost entirely kept me from being able to close the bolt.
My shotgun is a Remington 887 Nitro Mag. All that basically means is that I have the decades old, and solid, design of the Remington 870, dressed up with a few modern features. These features are especially perfect for bird hunting and getting dirty. Go take a look at the link, to see what I’m talking about. It’s a pump-action shotgun..
So the frozen action was a problem. I knew right away that my shotgun was going to need repair. We made it safe, by unloading it. The malfunction had happened after successfully firing a shell, so we did not have a live shell in the chamber. But to make sure, I had to kneel and brace the stock against my foot while the two of us forced the action open. Indeed the gun was safe. (Always important to actually look into an empty barrel, from the breach end, to confirm your gun is not loaded.)
I took a close look into the now open bolt assembly area, and saw some metal shavings. Not a good sign. It appeared that the bolt had jumped its rail.
When you pump the action, you’re physically driving the bolt open and closed. All of these connected parts, that move with the pumping action, slide along grooves and rails. At lease one of these rails had failed.
So we finished up our afternoon of shooting, and headed home. I put all my goodies away, inside my gun locker, and sorta forgot about the shotgun.
A few weeks later I was chatting with my father-in-law, my shotgunning partner, and he pointed out that I was more than likely still under the original warranty of the shotgun. Duh! I’m a moron. I hit Remington’s repair website, and got the phone number. A quick call and it was confirmed that I’m still under warranty. I got the instructions for UPS’ing it in.
A few days later, my 887 was enroute to Ilion, NY. I got an email when they got it. Sweet. As the repair process progressed, it was easy to click on that same link in their original email and be told exactly what they were doing to my shotgun. After about a week, I jumped onto their repair site and was rewarded to know that they had repaired it and were in fact testing it on their firing range at that very moment! Sweet!
The following day the shotgun was enroute back to me, nearly 3000 miles away.
The neighborhood UPS man dropped it off today. As soon as I opened the box, I could tell that there was some newness that wasn’t there before. Yep, Remington had simply replaced a bunch of the parts. A quick look at the “repair document” showed me exactly what they replaced. The individual parts total more than the purchase of a new shotgun.
Thank you Remington Arms. Thank you for standing behind your product and thank you for fixing mine!